1.All sales come with us 90-day warranty.
2.Return items must not be used or have any sign of abuse or intentional damage.
3.Buyer is responsible for all return shipping charges.
4.We reserve the right not to refund S&H when the item has been posted.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
1.Why the length is not the same as description?
We measure the length of hair when the hair be stretched to straight, the wavy and curl texture hair
will be much shorter when compared with the straight hair, pay attention to that before you buy, Thank you!
2.Why the weight is not the same as the description?
Because our product was made by machine, it is normal that it will exist 5-10g error.
3.Why does my hair become tangled?
The hair would become tangled due to dryness, oil&dirt build-up,salt waterand not
combing (wide tooth comb) out your hair daily.
Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better.You may use hydrating drops or consult your stylist for further suggestions.
4.Why does the hair shedding?
After the new product was produced, there will have some floating hair on it,
so when your first coming, the floating hair will fall out, hope you could understand.
5.When will you ship my parcel out after i paid for my order?
There will be a 24-hour payment verifying time by aliexpress,
we will ship the goods within 24-48 hours after the verifying time.
6.How to deal with the odor?
Some of the clients may talk about the odor when receiving the hair.
Dear,there's no need to worry about this, after co-washing and nursing it for some time,the odor will disappear.